Privacy Policy

Late  Payments

We will apply a late fee of 3% of the remaining balance of your invoice, after seven days of non-payment past the due date of your invoice. Small businesses like ours need you to pay for services on time.

Cancellations

The preparation of your order can begin immediately after your order has been confirmed.  We cannot accept cancellations once your order has been confirmed with the kitchen. We cannot cancel, refund or give credit if you change your mind or mistakenly order an item after the order is prepared.  We cannot provide any refund or credit for non-food items or beverages.

Order Cancelled Delivery Partner

It’s possible your delivery partner might cancel the delivery if they’re unable to find or reach you.  When they arrive at your delivery address, they’re prompted to contact you so it’s a good idea to keep your phone nearby when you are expecting the food to arrive.  If a delivery partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.

Food Order Errors

If you receive food that is different from your receipt of purchase, we sincerely apologize.  Please call us or your third party delivery company as soon as you notice that there was an error with your order.  

• For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.
• For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In some cases, we may offer you a store credit.

In the occasion that you do not receive food that is on your receipt, we will make it up to you.  Please call us or your third- party delivery service as soon as you notice the food items are not received in your order.  You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or we refund you with a Gift Card or Certificate.

Please note that  we do provide courtesy items such as disposable silverware upon request.  If we mistakenly omit a free courtesy item you are welcome to let us know so we may address the issue to our staff, however, we cannot provide discounts, refunds or store credit for those items.

Food Dissatisfaction

We cook our food fresh, and to order with only the finest and freshest ingredients.  We take great care and pride in all of the meals we make.  Refunds and / or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances.  Refunds are not provided for food that a guest simply does not like.

Complimentary Food

We cannot provide a refund or cash value on any complimentary food.  As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason.  If a customer abuses any of the Return & Refund Policy, we will not be able to conduct future business with the customer.

Please note that we strive to prepare and package our items to preserve the high quality of the food.  Keep in mind the temperature and consistency of some items may vary slightly after being packaged.  If 25% or more of the food has been consumed or removed, we cannot issue any discount, refund or credit.  If the food has been discarded, repackaged or tampered with and we cannot verify its origin or issue, we cannot issue any discount, refund or credit. 

TBD